For Patients

Frequently asked questions patients have about Pearly.

General

Our most frequently asked questions

6 answers

Dental membership plans are dental care plans that you buy directly from your dentist.

Regular visits to your dentists are important for your overall health, but losing insurance coverage can make this costly. Membership plans typically include all preventive care and discounts on other procedures for a low monthly or annual fee.

Pearly builds membership management software for dental practices so they can provide patients like you comprehensive and affordable dental care plans.

Please click here to learn more about the benefits and contact your dentist directly for more details.

You can enroll in a membership plan directly with your dentist in 90-seconds. You can signup for a plan on any device and can manage all of your benefits from a simple dashboard.

Please contact your dentist for your unique signup link.

You can view your plan benefits and update any information from the Member Portal.

Click on the Billing tab and enter your new credit card details.

If you have any issues, shoot us a note at support@pearlyplan.com and we'll help you through it.

Yes!

In the Member Portal, click Enroll Dependent on the bottom left of the dashboard. You will then be prompted to enter your family member's details and desired plan. Dependents are billed under your billing details and many practices offer family discounts.

Dental membership plans are care plans you purchase directly from your dentist. The pricing varies depending on the practice and plan.

Typically, most plans cover all preventive maintenance and provide discounts on other procedures. Please contact your dentist directly for plan details and pricing.

We integrate with Stripe for secure credit card and ACH payment processing. Stripe processes billions of dollars per year for millions of leading companies including Target, Lyft, OpenTable, and Unicef. Pearly partnered with Stripe for its industry-leading security and transparent pricing.

When a patient makes a payment through Pearly, a merchant processing fee is automatically deducted by Stripe from your payout amount. You can review Stripe's merchant processing fees here and they are outlined below:

Credit Card:

Practices using Pearly in the United States can accept Visa, Mastercard, American Express Discover, JCB Diners Club, and UnionPay credit and debit cards. Patients can also pay with Apple Pay and Google Pay.

The credit card processing fee is 2.9% + $0.30 per successful payment processed.

For example, if a credit card payment of $100 is collected, the credit card processing fee would be $3.20 ($2.90 + $0.30). By leveraging Stripe, we can offer Pearly practice's straightforward merchant processing fees that remain consistent across credit types and payment amount.

ACH Debit:

Practices using Pearly also offer patients the ability to pay via Automated Clearing House (ACH) debits. Patients securely provide their bank account details using our integration with Plaid, which streamlines the ACH process.

The ACH debit fee is 0.8% per successful payment processed with a cap of $5.

For example, if a ACH payment of $100 is collected, the ACH processing fee would be $0.80. ACH is an advantageous payment method for larger transactions as a $5,000 ACH payment would max out the ACH fee at $5.

If you have any questions regarding Pearly's payment processing fees, please email support@pearlyplan.com.


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